ORDERS & CUSTOMER CARE
How long will it take for my order to arrive?
Domestic orders leave our studio within 24-48 business hours and take 2-7 days to arrive via USPS. Wholesale order take 3 days-2 weeks to arrive depending on the season. We will be sure to contact you if there is any delay.
How can I track my order?
You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, let us know at email@example.com and we will send it over.
Do you offer wholesale?
Yes! Please visit our wholesale page and reach out for a line sheet.
Is there sales tax?
Since relocating to Oregon, lucky you and us, there is no sales tax!
What shipping method do you use?
We mostly use USPS Priority Mail or Flat Rate.
Do you offer exchanges or returns?
We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us at firstname.lastname@example.org. We ask that return shipping be paid by the customer. There are NO EXCHANGES for subscription boxes.
Can I send a candle as a gift?
Absolutely! If you would like a hand-typed gift note or if it's going directly to the giftee, just make a note at checkout and we will not include a sales receipt.
Do you ship internationally?
Not currently but will in the future.
ABOUT OUR CANDLES
What's the best way to burn a Yo Soy Candle?
Our recommended burn time is 2-4 hours. Be sure to trim the wick to 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling. How to burn reminder on the bottom of your jar.
We choose to work with soy wax for a variety of reasons. We love that it's a renewable resource and carbon neutral. We love that it burns more cleanly - and better yet - for a longer period of time than paraffin. We love the way soy wax smells mixed with a good fragrance. And mostly, we love working with soy because it's a natural and non-toxic product that we can touch with our hands every day.
How is soy wax made?
Soy beans are husked and dried into flake form, then the oil is extracted from the flakes and hydrogenated. The hydrogenation alters the chemical compound so that soy bean oil is a solid at room temperature - soy wax! Leftover bean husks are typically used as animal feed.
Is your soy wax GMO free?
The short answer is no. The protein used to test for the presence of GMOs is not present in soy wax, therefore there is no reliable way to test for GMO free soy wax. Furthermore, only a very small percentage of soy beans grown in the US are considered organic/GMO free. If and when GMO-free soy wax becomes readily available, we will definitely use it!
Are your fragrances phthalate free? What is a phthalate??
All our fragrances are phthalate free. Phthalates are used to dissolve raw materials in apothecary goods, medicine, and fragrances. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.
Are your candles vegan? Do you or your suppliers test on animals?
Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.
Do you use essential oils in your candles?
We use fragrance oils that do have components of essential oils, but we do not use straight essential oils. While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when they are burned because the flash point is so low.
Can the jar be repurposed?
When a 1/4" of wax remains, discontinue use of candle. Place your candle in the freezer, and once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquify. Carefully dump the wax out and wipe clean. Soap and water can then be used to remove the wax residue. Use to store pens, plant succulents in or just recycle!
How fragrant are your candles?
We find that our candles fill a medium-size room nicely. For larger rooms or rooms with high ceilings we recommend our 8oz candles or 2 or more 4 oz. Smaller candles are better burned at a desk or in a small space such as a bathroom. Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming, but rather can be used every day.
How often are new scents/products released?
We try to release 1-3 new scents and affirmations to our line each year. We also run 1-3 seasonal specials throughout the year. Follow us on social media and sign up for our newsletter on the homepage for sneak peaks at upcoming products.